We Take Your Privacy Seriously
SMTA respects the privacy of our customers and SMTA does everything possible to protect information that may be found in your account records. The Federal Communications Commission rules require certain steps be taken to protect Customer Proprietary Network Information (CPNI).
If requested, SMTA will provide account information to our customers in one of the following ways:
We will verify information that is on your account to be sure we are speaking to the person on the account;
We may call the telephone number of record and provide the account information;
We may mail the information to the address of record;
We may ask for a current drivers license to verify information if you request that information in our office.
The rules will not interfere with quality customer service.
If you wish to receive additional information regarding CPNI rules and how they are implemented, please call or stop by our office.
Capital Credits and Allocations
What does this mean......
What is a Patronage Allocation?
An allocation is the process of adding the amount earned for the year to your capital credit account. At the end of each year SMTA allocates margins to each member on a prorated basis according to the total amount paid for telephone services.
What are Capital Credits?
When you sign up for local services from SMTA, you become a member of a cooperative association with more than 100 years of customer service experience and technical expertise. Membership establishes your ownership and guarantees access to quality services that support your lifestyle. You earn capital credits based on the services you subscribe to, in other words, your patronage to the cooperative.
My letter showed my Capital Credits for the year, so when do I get my money?
What is shown on the letter is the allocation of any net proceeds the cooperative had for the prior year. Actual payments, called a distribution in the form of patronage dividends, are made at the discretion of the Board of Directors.
Why are Patronage Dividends not paid when allocated?
Net proceeds are a source of working capital provided by the members and are used by the cooperative for any proper purpose such as facility upgrades and payment of debt.
How often does the Board of Directors declare that a distribution be made?
According to the cooperative bylaws, "credits..may be retired by the Board of Directors at its discretion and direction as to timing, method and type of retirement."
Do I need to contact the cooperative each year to see if a Distribution has been made?
Past and Current customers of the cooperative will automatically receive any distributions that are made via postal mail to the last known billing address. It is important to keep the cooperative informed of any change of address.
SMTA By-Laws - Email your request
SMTA Bylaws Articles of Incorporation
April 23, 2014 SMTA adopted new Articles of Incorporation and Bylaws. If you would like a copy emailed to you, please fill out the submission form below and we will be happy to email you a copy.
This information is considered confidential and allowed to view by SMTA Members only.
Please call us at 503.394.3366 or firstname.lastname@example.org should you have any questions.