CommandIQ® Support

If you are experienceing any issues please contact our 24 / 7 Internet Support line at 503-394-2425.

CommandIQ Screenshots

SET-UP GUIDE

To begin, download and install the CommandIQ® App from the appropriate app store:

Apple App Store

Google Play Store

App set up

  1. Tap "Let's Get Started" If you forget the password to access your CommandIQ®, select "Forgot Password?" to reset and access your account.
    Let's Get Started
  2. Enter basic personal information The password you enter here will be the password you use to login to the app.
    Sign Up
  3. New system setup Now, plug your new system into a power outlet. It may take several minutes for the unit to be ready. You’ll know once the light turns solid blue.
    Plug in
  4. Scan the QR code Your system will have a metal plate on the side or bottom. Simply tap the icon and scan the QR code. Alternately, you can enter the MAC Address and Serial Number also found on that same metal plate. After you select “Ok”, you may be asked to enter your account number.
    Scan Device
  5. Name the network and create a password If you are setting up your home network for the first time, you can assign a name and password for your Wi-Fi network.
    Setup Wi-Fi

Main Dashboard

This is the home screen you’ll see every time you open the app
Dashboard

The Dashboard gives you complete control over the devices in your home. The "+" icon at the bottom on the screen allows you to:

  • Create profiles for people and places in your home
  • Connect new devices
  • Set up a guest network
  • And enable new services like Alexa, ProtectIQ Network Security and ExperienceIQ

The My Network at the top of the dashboard is where you can:

  • Access your Wi-Fi network settings
  • Run a bandwidth test
  • View all connected devices
  • Disable services
  • View device usage

You can also access a list of these connected devices, by selecting "Things" from the main dashboard or in the tool bar at the bottom.

Note: If you are using the app on a GigaCenter you will not have access to the bandwidth test.

Settings

A world of customization is available to you
Settings

Account Name
This will allow you to update the name shown on your app and the login password

Language
Choose your preferred language

Alerts
To receive notifications from the app, leave this in the ON position

Set Passcode
You can set a PIN in lieu of an app login password

Terms & Conditions
Provides the terms and conditions you acknowledge by using the app

Privacy Policy
Provides the Privacy Policy of the app

About
Provides a brief summary of what the app does

Logout
Provides the ability to log out of the app


Your App Version will show in the about tab.

The + button

The plus feature quickly takes you into the key features of the app
Plus Button

People
Connect your Things (devices) with people in your home network. This allows you to set parental controls, content filters, time limits and so much more

Places
Places are a great way to tailor your Wi-Fi to devices connecting to a specific area in your home like an office, media room, patio or game room. This allows you to optimize your Wi-Fi performance by being able to pause Internet access to devices in locations that don’t need to be on

Things
You can easily find your network details here to connect a new device to your Wi-Fi

Network
Add a guest network at anytime and keep your main Wi-Fi network and data safe while you have guests over. You can set a duration and even text the Wi-Fi network name and password to your visitors

Mesh (SAT)
Extend the reach of your Wi-Fi network by connecting a new mesh

Service
Use this screen to enable additional services if they were not already enabled by your service provider

ExperienceIQ: Parental Control (Enhanced)
Provides the ability to set profiles, assign devices, schedule offline time, add content filters, app filters and website filters, and view profile usage

ProtectIQ: Network Security
Provides network level protection against malware, viruses, etc.

Parental Control (basic)

Parental Control

To create a parental control profile:

  1. From the home screen, select the “+” symbol and select “People” to create a new profile
  2. Enter the name for the profile in the box and select the devices you would like to add to this profile
  3. Select “Done” (at the top of the screen)

Once the profile is created you can do the following:

  • Tap “Edit” in the profile and add a picture if desired
  • Swipe the Internet Access toggle off to pause all devices
  • connected to this profile
  • Set time limit schedules to turn Internet access off for all
  • devices in a profile during specific times and days
  • To bring devices back online swipe the toggle back on
  • Tap “Edit” and “Add” to add more devices to this profile
  • Tap the red minus icon to remove devices from this profile

Note: If a device has the CommandIQ® App, do not add it to a profile, as you may inadvertently cut off your access to these controls. If this happens, switch to mobile data to restart the profile with your app device.

Guest Network

Creating a guest network has never been easier!
Guest Network

When you tap the “ + ” icon from the main menu you will have the option to create a guest network by selecting Networks.

In the Add Network screen, do the following:

  1. Set the name of the wireless guest network as you want it to appear for your guests
  2. In the drop down box, you can choose to set a password for this guest network, which is highly recommended to keep your network safe
  3. This will bring up additional boxes for you to set and confirm your password
  4. If you set this network to Endless, it will stay available
  5. The alternative is to set a Start and End time for this guest login to be valid
  6. Once you have set the parameters for your guest network, select “Done” at the top of the screen
  7. Press “Done” to complete setup. You have the option to share your new network with your guests via text, email or other messaging service
  8. To edit your guest network, select “My Network” from the home screen. Select “Networks” and select the network you wish to edit or delete

Device List

Creating and managing a list of devices is as easy as 1-2-3
Device List

Things allows you to see the devices connected to your network. Tap on a device to see additional details including:

  1. Device name
  2. Signal strength
  3. Internet usage

Device Details

Manage all your devices
Device Details

The Device details screen will show the device name at the top of the screen followed by a chart that indicates the amount of data that was used by the device over a period of time.

By tapping into the edit function in the upper right hand corner, you can rename the device to something easier for you to identify.

You can also change the category for this device by selecting the drop down button found within “Additional Details.”

Data usage shows data used by this specific device.

The bottom box shows additional connection details for this device.

By toggling the On/Off button in the Internet Access section you can turn off or on Wi-Fi for this device.

Network Priority is available with ExperienceIQ and allows you to prioritize traffic and devices on your network.

Network Usage

Keep track and monitor the usage for each device
Network Usage

Network Usage is organized by device.

From this view, you can see basic information about usage from each Wi-Fi connected device on your network, including:

  1. Device identification and whether the device is connected to Wi-Fi
  2. What network device it is connected to
  3. Network usage
  4. The amount of data that has been used by this device

Network usage is updated each time you run a bandwidth test through the app.

Note: This feature is only available with a GigaSpire BLAST.

Network Map

Network Map

From the dashboard you can select “My Network”. This will show any GigaCenter,GigaSpire BLAST, or GigaMesh units connected in your network. Next tap into your Wi-Fi network from the Networks tab. From here, tap into the “Map” section to view devices connected to your system. You can tap on the Mesh icon to get performance information and devices connected at that Mesh unit.

Speed Test

Internet bandwidth test
Speed Test

The easiest way to run a bandwidth test is by tapping into “My Network” from the main dashboard and then tapping into your Wi-Fi router. Tap “Bandwidth Test” in the Settings section. Then hit the “Run Test” button.

The speed test will first run between the GigaSpire BLAST and the Internet and then will conduct a speed test between any mesh units and the GigaSpire BLAST. Results will show as a notification and update at this location.

Note: This feature is only available with a GigaSpire BLAST.

Enable and Disable Applications

App Management

When you select the “+” icon from the dashboard and then tap into “Services”, you will see a list of applications that are eligible for download into your CommandIQ® app.

Select an item and simply follow the instructions to add the functionality.

Conversely, when you select Disable Application, you will see a list of applications that are currently running on your app that you can disable. Select an item that you would like to disable and simply follow the instructions to remove the functionality.

Contact your service provider for more details on the applications that are available to be added in the app.

Note: This feature is only available with a GigaSpire BLAST. Alexa is not available with all models.

ExperienceIQ:

Enhanced Parental Control

Parental Controls Advanced

If you subscribe to ExperienceIQ from your service provider you’ll have additional functionality to help manage access to the Internet within your home.

Start by selecting the + icon from the home dashboard and then tapping into the People section. Next create a profile. You’ll be able to assign a name to the profile and assign the devices you want attached to this profile. You can also select the photo icon to add a picture to represent this profile. After selecting “Done” those devices selected are now assigned to the profile you have created. You can remove a device by select Edit, and then selecting the “-” sign next to the device.

If you want to manually pause all devices assigned to this profile, toggle the Internet Access button to OFF.

Select “Time Limits” to set time limits for all devices connected to the profile.

Restrictions allow you to restrict access to specific content, applications and websites and enable Safe Search and YouTube restrictions.

Parental controls work while devices are connected to Wi-Fi.

Note: If a device has the app, do not add it to a profile, as you may inadvertently cut off your access to these controls. If this happens, switch to mobile data, to restart the profile with your app device.

Enhanced Parental Control (con't)

Content restrictions
Parental Controls Advanced

Restrictions allow you to restrict access to specific content, applications and websites for a profile you have set up.

Safe Search blocks harmful or offensive content when searching Google, Bing and YouTube.

YouTube Restriction also blocks all comments on videos which often include inappropriate language.

Content Restrictions allow you to block content by age or specific categories such as violence.

Applications allows you to block access, approve access or set time limits for specific applications by entering the name of the application.

Websites allows you to allow or block specific websites.

My Priorities

Activity and Device Prioritization
My Priorities

From any profile or the Things tab, tap into a device to access Network Priority to view activity and device prioritization settings.

By default, activity priorities on the Wi-Fi network are organized according to a combination of common activities. You can prioritize the activities by ordering them from top to bottom with the most important activities on top. Once set, My Priorities will do all the work to prioritize traffic to your activities.

You can schedule an alternative activity list during certain times and days of the week. Up to three different schedules are supported.

Prefer to prioritize by device regardless of what activity those devices are performing? By tapping Devices, you can select up to 5 devices to prioritize over all others on the Wi-Fi. You can even set a timer to reset the priority once the time is expired. For example, if you want to use your Sonos surround sound while you stream Netflix on your smart TV for family movie night, you can set priority to just those devices.

Device priorities can also be made permanent. Device priorities work in conjunction with the activity priorities and share the fastest network traffic queue. This means you get the most bandwidth and lowest latency on the devices and activities you set.

ProtectIQ:

Network Security

Network Security

If you subscribe to ProtectIQ Network Security from your service provider it is working quietly in the background on your GigaSpire BLAST to provide an extra layer of protection against malicious traffic.

Data coming into your network will be scanned for viruses and other malicious content and you will receive a notification if content was blocked for some reason. This will show as a notification within the ProtectIQ main menu item in your app.

No action is needed when you receive an alert. These threats are automatically blocked from entering your network.

To view your security status, select “My Network” from the dashboard. Select “Networks” and your home network. On the Security tab, you will see the last update.

Select “Security” to view the latest results. You can also select Options including:

  • Trusted List shows items you have selected as trusted in your notifications screen.
  • Skipped Devices allows you to select devices that will be skipped during security scans.
  • Intrusion Settings allow you to enable an added layer of protection. Enable both options for the ultimate protection.
  • Additional Details provides additional information including packets analyzed and the total number of threats detected and blocked.

Note: Do not remove device level protection for anti-virus and malware.